Privacy Policy
Privacy Policy
Introduction
To face technological evolution, it is necessary to pay attention to privacy protection. Wamma Logistics Services SARL (hereinafter “Wamma”) is committed to complying with the new European General Regulation on Personal Data Protection (GDPR) which came into force from May 25, 2018. The personal data collected by Wamma is totally subject to this new regulation.
INDEX
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- INFORMATION YOU VOLUNTARILY PROVIDE
- Registration information
- Transaction information
- Comments and opinions
- INFORMATION WE COLLECT AUTOMATICALLY
- Activity information
- Cookies and similar technologies
- INFORMATION WE OBTAIN FROM THIRD PARTY SOURCES
- Analytical reports and market studies
- INFORMATION YOU VOLUNTARILY PROVIDE
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- LINKS TO THIRD PARTY SITES
- LOG FILES AND COOKIES
- THIRD PARTIES
- STORAGE DURATION
- RIGHT OF OPPOSITION, WITHDRAWAL AND ASSIGNMENT
- RIGHT OF ACCESS AND RECTIFICATION
- RIGHT TO LIMIT TREATMENT
- EXECUTION OF RIGHTS REQUESTS
- SECURITY
In general, your personal data is not automatically saved when you browse the Wedely.com website, however, during your visit, a banner appears at the bottom of the screen informing you of the use of cookies when browsing the site. It is up to you to choose between accepting or rejecting the deposit of cookies depending on the purpose pursued by each category of cookies. Some cookies do not collect personal data, but simply offer a better browsing experience.
In some cases, especially when you wish to leave a message on the Website, you will be asked to provide your name(s), first name(s) and email address (hereinafter referred to as your “Personal Data”). By providing this information, you expressly agree that your data will be processed by Wamma for the purposes indicated in section 2 below. If there are other purposes other than those indicated in point 2, they will be communicated at the end of each form.
Wamma may process your Personal Data for the following purposes:
(a) (a) provide you with the information or services you have requested (including sending a commercial offer, notifications or a response to a contact request);
(b) sending the newsletter;
(c) collect information that allows us to improve our site, our products and services (in particular through cookies);
(d) contact you to inform you about various Wamma events, including product and service updates and customer support;
(e) Registration Information: When you create a Wamma account, register or fill out forms on the Services, we collect information about you, including your name, address, telephone number, email address and the password you create (encrypted). ;
(f) Transaction information: Payment operations are outsourced to our payment processors and we do not store your credit card information on our systems. We also collect delivery details (for example, your physical address) to manage each order;
(g) Feedback: When you post messages and reviews of the Services or contact us, for example with a question, problem or comment, we collect information about you, including your name and the content of your inquiry. If you contact our customer service teams, we will record and store a record of your conversation for quality and training purposes and to assist in the resolution of your queries;
Information You Voluntarily Provide
Registration information
The registration information you provide when you create a Wamma account allows us to give you access to the Services and provide them to you under our Terms. We also use this information to authenticate your access to the Services, to contact you for your feedback, and to notify you of important changes or updates to our Services.
Transaction information
Your transaction information (such as the foods you add to your basket) allows us to process your order and send you an accurate invoice. It also helps us and any Restaurant you order with contacting you when necessary. Wamma may contact you by email, phone or SMS to give you status updates or other information or to resolve problems with your account or order. A Restaurant may contact you via telephone or SMS to provide you with status updates or other information related to your Order. When you pay for your Order with a mobile payment service provider or digital wallet, we will send you transaction information via confirmation emails or SMS to the email address or telephone number registered with that service provider (as this is required by those providers).
Some Restaurants on our platform use our third-party delivery companies; these companies may use your information to provide you with status updates on the delivery of your Order. We will also analyze information about completed transactions and successfully delivered orders on the basis of matching data or statistical analysis so that we can manage, support, improve and develop our business and Services. Our analytics also help us detect and prevent fraud or other illegal activities or acts prohibited by our Terms or any policies applicable to the Services.
Comments and opinions
If you give us feedback, we will use it to respond to your questions or queries, to provide customer support, and to resolve any problems with your Orders or the Services. We will publish reviews you submit to us about Restaurants on our platform and our Services generally, and we will also analyze your feedback to improve and develop our Services and to improve your experience.
Information We Collect Automatically
When you access our Services, we may automatically collect certain information from your device, such as your IP address, MAC address, or device ID. In some countries, including Europe, this information may be considered personal information under applicable data protection laws.
Activity information
We analyze your shopping habits and how you interact with our Services so we can suggest food options from new restaurants we think you might like to try. We allow you to access your order history so you can easily reorder with your favorite restaurants. We may also collect information about your interaction with our emails and other forms of communication.
Cookies and similar technologies
Like many websites and online services, we use cookies and other technologies to keep a record of your interaction with our Services. Cookies also help us manage a range of features and content, as well as store searches and re- present your information at the point of order. To learn more about the types of cookies and similar technologies we use, why and how you can control such technologies, please see our Cookies Policy.
Information we obtain from third party sources
Analytical reports and market studies
We analyze the information we collect from our third-party service providers (such as Google, Facebook and other affiliates) to understand how you interact with our Services and ads (for example, if you have clicked on one of our ads). This helps us understand your preferences and recommend Services tailored to your interests.
- Legal basis
For the purposes explained in (2):
(a) Pre-contractual relationship or legitimate interest
(b) Consent
(c) Legitimate interests
(d) Consent
(e) Contractual obligation
(f) Contractual obligation
(g) Legitimate interests
- Forms and interaction
Your personal information is collected through our contact form or newsletter request form.
We use the information collected for the following purposes:
Follow up on your information request
Provide you with the information you requested
Collection of statistical data related to the use of the website
We will contact you if we need more information about your request
When you access our Services, we may collect certain information automatically from your device. In some countries, including countries in Europe, this information may be considered personal information under applicable data protection laws. For example:
Activity Information: We collect information about your use of the Services and information about you from orders
Cookies and similar technologies: We use cookies and similar tracking technology to collect and use personal information about you (for example, your Internet Protocol (IP) address, your device ID, your browser type and when, how often and how long you interact with the Services), including to facilitate interest- based advertising.
Links to third party sites
Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates or to any number of websites that may offer useful information to our visitors. We provide these links to you only as a convenience and the inclusion of any link does not imply endorsement of the relevant website by Wamma. If you follow a link to any of these websites, please note that they have their own privacy policies and we do not accept any responsibility for these policies or those linked websites. Please check these policies before submitting any personal information to such websites.
We collect certain information through log files and cookies. This is mainly the following information:
IP adress
OS
Pages visited and queries
Connection day and time
The use of these files allows us to:
Improve service and offer a personalized welcome
Collect statistical data
Your personal data will be sent to some third parties, the restaurant where you buy the food will only see the order details and the order number. The restaurant will not receive your name or address.
The driver will have access to your name, address, telephone number and details of your order.
Your data may be stored, but encrypted, on our cloud servers.
Some data, such as your IP address, may be collected for statistical and commercial (advertising) purposes by our partners, such as Google or Meta (Facebook), both located outside the EU/EEA. Where your personal data is transferred (including in the case of remote access) to a country outside the EU/EEA that is not subject to an adequacy decision, appropriate safeguards are put in place in accordance with Chapter V of the GDPR, such as standard contractual clauses adopted and approved by the European Commission.
Your Personal Data is retained only for as long as necessary for the purpose for which we obtained it. The retention period will depend on various factors, such as the duration of the contract concluded with you, fraud prevention reasons or legal requirements imposed on us.
Log files collected during interactions with the Wamma application or the website are destroyed after 12 months.
The Personal Data that we collect through the contact forms available on our website will not be kept for more than 3 years from the last contact with Wamma.
Whenever we process your Personal Data on the basis of your consent, you have the right to unsubscribe from our newsletter and withdraw your consent to marketing at any time by contacting us as indicated below or by clicking on the link to unsubscribe from email communication from us (e.g. Wamma events, service and product updates, etc.). Please note that the withdrawal of your consent does not affect the legality of the processing of Personal Data based on the consent prior to its withdrawal.
After the applicable retention period, we will securely destroy your Personal Data in accordance with applicable laws and regulations.
- Right of opposition, withdrawal and transfer
You have the right to object, delete your Personal Data and withdraw your consent. You may also request a transfer of your Personal Data.
The right of opposition is the possibility offered to Internet users to refuse to have their personal data used for certain purposes mentioned during collection. You may object to the processing of your personal information if we have a legitimate interest (or a third party’s interest) in doing so and there is a valid reason to object to the data processing. You also have the right to object if we process your personal information for direct marketing purposes.
The right of withdrawal is the possibility offered to users to request the deletion of their personal data. You can also request that your personal information be deleted or deleted where you have expressed your right to object to the processing of your data (see above).
Where you provide explicit consent to authorize the collection, processing and transfer of your personal information for a particular purpose, you have the right to withdraw your consent to this data processing at any time. Once we receive the notification of withdrawal of your consent, we will no longer process your information for the purposes for which you gave your consent, unless we have a legitimate reason to do so.
You can request the transfer of your personal information on your behalf or on behalf of another controller in an electronic and structured format (right to data portability). This allows you to retrieve and transfer your data in an electronically usable format.
You can request access to your personal information (commonly called a “personal data access request”). This request allows you to receive a copy of your personal information and verify that we are lawfully processing this data.
You may also request information about whether we hold personal information about you and, if so, what information is available and why we hold/use it.
Additionally, you may request correction of the personal information we hold about you. This allows you to rectify any incomplete or inaccurate information we hold about you.
You can request the restriction of the processing of your personal information. This allows you to suspend the processing of your personal information, for example if you wish to establish the accuracy or reason for the data processing.
- Execution of rights requests
To request the execution of your rights, you can contact us at the following email address info@wammalogistics.com. Your request will be processed within one month from the moment your identity is confirmed. You will not have to pay any fees to access your personal information (or exercise any of your other rights). However, we may charge you a reasonable fee if your access request is manifestly unfounded or inappropriate. We may also refuse to process your request for the same reason.
We may request the information from you to help us confirm your identity and to ensure that you respect your right to access this information (or for the enforcement of any other of your rights). This is a security measure to ensure that your personal information is not disclosed to an unauthorized person. You are allowed to file a complaint with the National Data Protection Commission (“CNPD”) if you believe that your rights are not respected.
The personal information we collect is kept in a secure environment. Our employees are required to respect the confidentiality of your information. To ensure the security of your personal information, we use the following measures:
SSL (Secure Sockets Layer) protocol
Access management: authorized person
Backups
Firewalls
We are committed to maintaining a high degree of privacy by incorporating the latest technological innovations to ensure the confidentiality of your data. However, since no mechanism offers maximum security, there is always a risk when using the Internet to transfer personal information.
- Updates to our Privacy Policy
We keep this Policy under periodic review and may change, modify, add or remove portions of this Privacy Policy at any time. We will post any modifications or changes to the Policy on our website before such changes become effective.
Last update: October 10, 2023